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Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use Tranzwa.

1. Introduction

Welcome to Tranzwa. At Tranzwa, we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal and business information you provide when you use our services and platform.

By using Tranzwa’s services, you consent to the data practices described in this policy.

2. Who We Are

Tranzwa is a WhatsApp-native payment platform that enables businesses of all sizes to collect payments faster through seamless invoice creation and QR payments — while leveraging trusted external payment gateways for processing and multi-currency acceptance. Every transaction can be tracked in real time across WhatsApp from a unified dashboard.

We operate globally, subject to gateway and regulatory coverage.

3. What Information We Collect

a) Personal Data

  • Name, email address, phone number (for merchants and customers)
  • Business information: Business name, address, type, contact details, country
  • Payment information — where required for gateway configuration (payment credentials, but sensitive payment data handled by payment gateways)
  • Transaction metadata: invoice details, transaction amount, currency, timestamps

b) Technical & Usage Data

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time stamps, actions taken)
  • Payment status updates, gateway responses, technical logs (for troubleshooting and auditing)

c) Cookies & Tracking Data

We may use cookies or similar technologies to improve website functionality, maintain sessions, and analyze site usage.

4. How We Use the Information

We use collected information to:

  • Provide and manage your account and services (invoicing, payments, dashboard)
  • Configure payment gateways and process transactions securely
  • Generate invoices, QR codes, and settlement reports
  • Monitor transactions, notify you of payment status, and reconcile daily settlements
  • Detect and prevent fraud, unauthorized access, and ensure data security
  • Communicate with you (emails, notifications, support) regarding your account or transactions
  • Comply with legal, regulatory, and auditing obligations
  • Improve and personalize our services (analytics, performance improvement)

5. Data Sharing & Disclosure

We do not sell or rent data. We may share limited data only with:

  • Payment gateways (to process payments securely, in accordance with the gateway’s security rules)
  • Trusted service providers (under confidentiality)
  • Regulators or Legal Compliance (when legally required in order to comply with laws, respond to subpoenas, or protect rights, safety, or property)
  • Business acquirers (in the event of a merger or sale)

6. Payment Data & Security

  • Tranzwa does not store sensitive card or banking details
  • All payments are processed by PCI-DSS-compliant gateways
  • Data in transit is protected using HTTPS/TLS encryption
  • WhatsApp chats are encrypted end-to-end by WhatsApp
  • We comply with GDPR and NDPR data protection standards

7. Your Rights & Choices

You may:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Export your data
  • Manage cookie preferences
  • Close your account

To exercise these rights, contact us via the details in the Contact Us page.

Go to Contact Us

8. Children & Minors

Tranzwa’s services are intended for businesses, merchants, or individuals 18 years and older. We do not knowingly collect or store personal data from minors under 18.

9. International Use & Cross-Border Transfers

Because Tranzwa is global and supports multi-currency and international payment gateways:

  • Your data may be transferred and stored in servers outside your country of residence
  • By using Tranzwa, you consent to such transfers and processing
  • We ensure that all transfers comply with applicable data protection and security standards.

10. Updates to this Privacy Policy

We may update this policy periodically when needed. When we do, we will notify users via the platform and/or email, with the “Last updated” date changed. Continued use after updates signifies acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests about this policy or your data, contact our Data Protection Officer / Support Team: