Got a Pay now link on WhatsApp?
A business you buy from uses Tranzwa to send invoices and receipts. You pay them from the chat in a few taps: no app, no account. Here’s how it works and what to do if something looks wrong.
Three taps, then a receipt
Check the business name and amount on the invoice first. The pay page opens straight from the chat.
Card, bank transfer or USSD, on their gateway’s secure page (Paystack, Flutterwave and others). Your card details go to the gateway, never to Tranzwa or the business.
As soon as the gateway confirms, your receipt arrives in the same WhatsApp chat. Keep it as proof of payment.
Four checks before you pay
Look before you tap. Anything else is not a Tranzwa link.
The invoice shows the business name, what it’s for and the amount. If you didn’t order anything, don’t pay.
Never send a card number, PIN or OTP in a WhatsApp chat, to anyone.
A real receipt has a receipt number and matches what you paid.
Don’t pay. Forward the message to [email protected] or send “help” to Tranzwa on WhatsApp and choose Talk to Tranzwa. We’ll check it.
Common problems
Receipts usually arrive within a minute. If not, send “help” to Tranzwa on WhatsApp and choose “I didn’t get a receipt”. We check with the gateway and resend it.
Get my receipt →The invoice may be paid already, cancelled or replaced. Open the newest message from the business, or ask them for a new link.
Message the business →Keep both bank alerts and contact the business. Their gateway handles the refund of the second charge.
How refunds work →Only if the business allows it. If they do, the invoice shows “Pay part now” with the balance and due date.
Don’t pay. Message the business and ask them to send a corrected invoice; the old link stops working.
Message the business →Nothing was taken if the gateway says failed. Try again, or pick another method such as transfer or USSD.
You pay the business, not Tranzwa
The money goes from you to the business’s own gateway account, then to their bank. Tranzwa is the tool they use to send invoices and receipts, so we can’t cancel a payment or send a refund ourselves.
For refunds, delivery or anything about your order, talk to the business. We’ll help you reach them.
Send “help” to Tranzwa on WhatsApp
Choose from: I didn’t get a receipt · Check an invoice · Contact a business · Refunds · Talk to Tranzwa. A person replies in working hours (Mon–Fri, 9am–6pm WAT).